FAQ’s

Why did you change from Exceptional Rewards to Real Rewards?
We listened to you, our valued guest and as a result we have an enhanced programme to meet you requirements.

Which benefits have been removed from the ‘’old ‘’programme?
A Free Night and Birthday Vouchers.

How do I become a member of the new loyalty programme?
You can join on our website.

Will my membership number remain the same?
Yes

Will my benefits be transferred to the new programme?
Benefits will be applicable on a valid card; expired cards will have to be renewed in the new programme.

When do we hear from you after becoming a member?
You will receive an sms once your application is processed.

How many card levels are there and what are the differences?

How long are the vouchers valid for before expiration?
Vouchers are valid for 12 months from join date.

How do I upgrade my membership from 1 tier to the other?
Contact: sales@realrewardsprogramme.co.za

How do I go about replacing my card if it gets lost?
Cards can be replaced or cancelled by emailing: sales@realrewardsprogramme.co.za

Who do I contact to retrieve my forgotten pin number?
Login to www.aha.co.za

How do I manage my account?
Our rewards programme works electronically, which means you can view your account details at any time through your own personalised profile account online.

What are Real Rands and how do I earn them?
Real Rands is the unit of reward and has the ZAR value, Real Rands are issued on accommodation spend only

What can I do with my Real Rands?
Real Rands may be used to pay for accommodation at participating hotels.

How do I keep track of my Real Rands balance?
Your Real Rands balance will be available online

How long are my Real Rands valid for?
12 months from date of issue

How many Real Rands are required before I can spend them?
The best part is that you don’t have to wait months to spend your Real Rands at any of our hotels or lodges. You can spend them once you have collected 250 or more.
Terms and Conditions Apply